Airasia: Indonesia Domestic and International Travel Requirements during Covid-19 Period

Credit: Airasia Official Website

INDONESIA DOMESTIC AND INTERNATIONAL TRAVEL REQUIREMENTS

AirAsia is working closely with regulators, local governments, civil aviation and health authorities to step up all precautionary measures in the time of COVID-19 global outbreak. All guests are required to present the following documents:

DOMESTIC TRAVEL REQUIREMENTS

All domestic guests are required to present the following documents before departure:

  1. Personal identification (KTP/ Passport).
    1. Health certificate in English that proves a Covid-19 negative RT-PCR result and is valid for a maximum of 7 days after its issuance by the health facility in the country of origin or non reactive Rapid Test results that is valid for 3 days or Health certificate showing no flu-like symptoms issued by a medical doctor from a hospital or public health facility for areas without PCR test/ rapid test facilities.
    2. Fill out an electronic health awareness card (e-HAC) before boarding. Please access via the e-HAC Indonesia application (Android) or http://sinkarkes.kemkes.go.id/ehac.
    3. Fill out AirAsia’s travel declaration form, please download here.
    4. Guests with flights to or from Jakarta must obtain entry permit or Surat Izin Keluar Masuk (SIKM) via https://corona.jakarta.go.id/id/izin-keluar-masuk-jakarta#11sektor
    5. Guests with Bali as end destination are required to present COVID-19 PCR results (not Rapid Test) with negative/ non reactive results to enter Bali, and complete this form https://cekdiri.baliprov.go.id/ 
    6. Required additional documents for guests who are eligible to travel (in accordance with COVID-19 Task Force Circular Letter Number 5 Year 2020):
  • Person working for the government or private institutions providing services related to COVID-19 mitigation, defense, security, social order, health, basic necessities, basic service support, or essential economic function
  1. A letter of assignment for civil servants, Indonesian National Armed Forces,  Indonesian National Police Corps signed by at least echelon 2 level officials.
  2. A Letter of assignment for employees of State/Regional-Owned Enterprises, Non-government institutions, and Business Institutions signed by the Directors/ Heads of Offices.
  3. Health certificate of either Reverse Transcription – Polymerase Chain Reaction (RT-PCR) showing negative result valid for 7 days or Rapid Test showing non-reactive result valid for 3 days on departure.
  4. Health certificate showing no flu-like symptoms issued by a medical doctor from a hospital or public health facility for areas without PCR test/ rapid test facilities.
  5. A letter of statement affixed with a stamp duty signed by local headman for those who do not represent government or private institutions.
  6. Self identification card (National ID Card, or other valid official IDs)
  7. Present itinerary (departure date, schedules while in the assignment area, and return date).
  • Patients who need emergency health services or people whose immediate family member (parents, husband/wife, child, sibling) is seriously ill or died
  1. Self identification card (National ID Card, or other valid official IDs);
  2. An official death certificate;
  3. Referral letter from the hospital for a patient or person with serious illness;
  4. Health certificate of either Reverse Transcription – Polymerase Chain Reaction (RT-PCR) test showing negative result valid for 7 days or Rapid Test showing non-reactive result valid for 3 days on departure for family accompanying patient, person with serious illness, or the deceased; or
  5. Health certificate showing no flu-like symptoms issued by a medical doctor from a hospital or public health facility for areas without PCR test/ rapid test facilities.
  • Repatriation of Indonesian migrant workers, Indonesian citizens and students abroad, as well as the repatriation of people for special reasons by the government to their area of origin
  1. Self identification card (National ID Card, or other valid official IDs);
  2. Statement letter from the Indonesian Migrant Workers Protection Agency (BPPMI) or statement letter from Indonesian representative offices abroad for Indonesian migrant workers;
  3. Statement letter issued by University or School for students abroad;
  4. Health certificate of either Reverse Transcription – Polymerase Chain Reaction (RT-PCR) test showing negative result valid for 7 days or Rapid Test showing non-reactive result valid for 3 days on departure;
  5. Abiding all regulations on repatriation procedure of Indonesian Migrant Workers, Indonesian citizens, and Indonesian students abroad, and repatriation of people for special reasons by the government to their area of origin.

FLIGHT SAFETY PRECAUTIONS

Your health and safety is always our top priority. To ensure that the highest standards of safety and hygiene are maintained at all times, here are some of the safety measures AirAsia is taking on the ground and in the air:

  • Wear a face mask at all times

All guests are required to bring and wear their own masks before, during and after the flight, including during check in and bag collection. Guests without a mask will be denied boarding. 

  • Temperature screening

Temperature screening will take place at different checkpoints, including boarding gates. Cabin crew will also go through temperature checks after every shift.

  • Social distancing

Social distancing will be observed with floor markers at queuing areas, including check-in counters & kiosks. And another safety precaution will be alternate check-in counters to ensure sufficient distance, and we are also working to have contactless check-in processes as well. 

  • Web or mobile check-in and early arrival at the airport

Web or mobile check-in to reduce surface and physical contact in check-in and boarding processes. In addition, please arrive early at the airport – preferably 5 hours before departure – to allow for enough time for all the necessary processes to take place. Check-in kiosks and manual check in counters are still available.

  • Cabin baggage policy

We also have a new cabin baggage policy to facilitate social distancing especially during embarkation and disembarkation. You are allowed to bring onboard only one piece of carry-on bag that does not exceed 40cm (Height) x 30cm (Width) x 10cm (Length), such as laptop bag and hand bag, not exceeding 7 kg for each guest. More details are available here.

Luggage with more than the permitted cabin baggage limits must be checked in. This will help minimise unwanted contact between you and another guest’s baggage and vice versa. AirAsia provides free baggage allowance for domestic flights up to 15kg per passenger.

  • Pre-book your hot meals online

Inflight hot meals are not available for purchase onboard. You can pre-book your meals by logging into My Bookings at least 24 hours before your flight departure time. Only limited items such as chips, nuts, chocolate, and canned or bottled water will be available for sale onboard.

  • Aircraft cleaning

All of our aircraft go through regular disinfection procedures, which have been ramped up and enhanced in light of what we’re facing right now.

The cleaning, sanitising and disinfecting products that we use to clean our aircraft are all approved by the Public Health Authority as well as the aircraft manufacturer, which is Airbus in our case. All of our aircraft use HEPA (High Efficiency Particulate Arresters) aircraft filtration system which filters 99.999% of dust particles and airborne contaminants such as viruses and bacteria.

See: Flying save with Airasia too in their website

NB: This requirements could change without further notice, please always cross check with the airlines before flight.

Reschedule / Refund Indonesia Airline Flight Ticketing because Pandemic Corona Virus (Covid-19)

1. Garuda Indonesia

Once you enter Garuda Indonesia website, you will see:

You can cancelled or reschedule your flight because of Corona if you have ticket from 24th January 2020 – 1st June 2020 which issued before 23rd April 2020.

For reschedule, Garuda give 1 times without charge for reschedule until 30th June 2021 (no blackout date). With additional fee if the new ticket has higher class than the previous.

For cancel and refund, Garuda will give you Travel Voucher and can be used for travelling before 30th June 2021. Additional fee will be charge if the new ticket price is higher than the voucher value.

For more information, you can contact Live Chat 24 Hours Garuda Indonesia, or call center: +622123519999 and 08041807807.

2. Airasia

For Airasia, you have to contact AVA or Twitter for Refund / Reschedule. AVA is a Virtual Assistant. Sometimes, we need to contact the real assistant (Allstar) to ask further information. And many people has problem to contact Allstar from AVA.

More Information about Covid-Airasia, click here. Here’s the step to contact allstar from AVA:

  • Open Airasia Website
  • Open AVA
  • Choose “Check Booking Status
  • Type: None (for booking number/PNR)
  • Enter your departure city (JOG / CGK / KUL / SIN)
  • Type your last name
  • Click: Talk to Allstar
  • Type your Full Name
  • Type your email address (Airasia BIG)
  • Type: None (for booking number/PNR)
  • Click: Connect to Allstar
  • Wait for a while for the customer support officer connect to you and then you can do the live chat

Don’t forget prepare what you want to ask / request.

Nowadays, Airasia only give Credit Account option for those who wants to cancel their flight. You will need to have Airasia Big Account, and the credit will refund in your Airasia BIG account which available for 1 years and you can use it to buy your next flight (all destinations).

3. Lion Group (Lion Air, Batik Air, Wings Air, Thai Lion, and Malindo)

For Lion Group, you can reschedule your flight (fare difference apply) and Travel Voucher if you want to cancel your Flight. And this can be process at Lion Air Office.

You can contact Lion Air for more information:

Lion Air, Batik Air and Wings Air — more information

Malindo Air — more information

Thai Lion — more information

4. Citilink

Please call Citilink Call Center for further information: 0804 1 080808 — more information

5. Sriwijaya / Nam Air

Passenger could reschedule their flight free waiver fee / cancellation fee but with Fare Difference Fee.

Passenger could reroute their flight with fare difference fee.

Passenger could cancel and refund their flight for flight above 4 hours before departure, with pinalty fee and will get e-voucher which valid for 6 months from issued.

For more information about Sriwijaya, click here.


For other Indonesia flight, please comment below if you want more information. I’m gladly try help you to looking for some information.

Transit in Bali on the way to Sumba NTT # Indonesia

We gonna travelling to Sumba.. Yay… Finally.. This island is really interesting, and I really want to go there.

Sumba is an island in East Nusa Tenggara (wikipedia). It is one of the Lesser Sunda Islands and has an area of 11,059.6 square kilometres (4,270.1 square miles), and the population was estimated to be 755,849 in 2015. To the northwest of Sumba is Sumbawa, to the northeast, across the Sumba Strait (Selat Sumba), is Flores, to the east, across the Savu Sea, is Timor, and to the south, across part of the Indian Ocean, is Australia.

To go to Sumba from my city, we need to take flight from Yogyakarta to Bali first then transit in Bali. Actually, there’s one day flight to Sumba from Yogyakarta transit in Bali, but from my experience because of delay, my guests missed their flight from Bali to Sumba. So I decided, we stay in Bali for 1 night.

Transit in Bali, you can rent car or motorcycle. This time, I rent a hiace because we are 11 people.

Our destination in Bali is east Bali, Tirta Gangga Water Palace and Ujung Water Palace.

We fly with Airasia from Yogyakarta at 08:15.

Arrive at Bali at 10:45. The driver has already waiting for us. After eating lunch, we go to our first destination. It took about 2.5 hours to go there from near I Gusti Ngurah Rai Airport Denpasar.

Tirta Gangga Water Palace (wikipedia)

Tirta Gangga is a former royal palace in eastern Bali, Indonesia, about 5 kilometres from Karangasem, near Abang. Named after the sacred river Ganges in Hinduism, it is noted for the Karangasem royal water palace, bathing pools and its Patirthan temple. The one hectare complex was built in 1946 by the late King of Karangasem but was destroyed almost entirely by the eruption of nearby Mount Agung in 1963.

This place is very beautiful. When we go there, there’s a ceremony.

From Tirta Gangga Water Palace, we go to Ujung Water Palace. It took about 30 minutes to go there.

Ujung Water Palace (wikipedia)

is a former palace in Karangasem RegencyBali. Now, this palace also known as Ujung Park or Sukasada Park. It is located approximately 5 kilometres from Amlapura. In the Dutch East Indies era, this place known by the name Waterpaleis. The palace three large pools. In the middle of the pool, there is the main building named Gili Bale, connected to the edge of the pool by bridge.

The interesting place in this Ujung Water Palace is the building in the uphill. We have to climb the stairs.

At night, we go shopping at Krisna Market. Then go to hotel for rest.

We stay at Harris Hotel Airport Tuban Bali. I choose this hotel because they have free shuttle to go to Airport and it tooks only 5 minutes to go to Airport.

Hotel Address: Jl. Dewi Sartika, Tuban, Kuta, Kabupaten Badung, Bali 80361

Hotel Phone: (0361) 9365255

Hunting Flight Ticket :: South Korea Winter Escape Trip January 6-15, 2017

Airasia has another Free Seat Promotion, so me and my friend decided to hunting cheap flight. Our destination still South Korea (this is our 2nd trip), and we decided to go at Winter Season.

My 1st trip to Korea at Autumn 2014: https://aawtraveldiary.blogspot.co.id/2014/10/the-journey-begin-magelang-yogyakarta.html

Firstly, we want to go at December 2016 and enjoy Christmas, but we didn’t get any cheap flight (even on early month).

So, we decided to hunting for January 2017.

And we got :

*Flight* Yogyakarta JOG to Kuala Lumpur KUL 
Friday, 6th January 2017 by Airasia at 17:20-20:55
—– Transit at Kuala Lumpur —-
*Flight* Kuala Lumpur KUL to Seoul Incheon ICN 
Saturday, 7th January 2017 by Airasia at 01:00-08:20

and back with:

*Flight* Seoul Incheon ICN to Kuala Lumpur KUL
Saturday, 14th January 2017 by Airasia at 15:55-21:40
—– Transit at Kuala Lumpur for 1 night —–
*Flight* Kuala Lumpur KUL – Yogyakarta JOG
Sunday, 15th January 2017 by Airasia at 09:40-11:15

JOG-KUL Round-way for IDR 645.500/pax
KUL-ICN Round-way for MYR 1.304,16/pax (about IDR 2.122.954/pax)

So, I spend IDR 2.768.454/pax
(without baggage, meal, and seat).

PS: There’s no direct flight from Yogyakarta to Seoul, the option is to transit at Kuala Lumpur, or Jakarta. And if I go via Jakarta, I will need domestic flight ticket which more expensive thatn international flight to Kuala Lumpur. So, We decided to transit at Kuala Lumpur (like my 1st trip).

Even I need to transit at Kuala Lumpur, but the ticket has different booking code (because no connecting flight), so that means at Kuala Lumpur, I need to pass the imigration and take my baggage, then 2 hours before flight, I need to check-in again, and pass the imigration again.

If you have situation like this, make sure to spare 4 hours minimum incase there’s delay or unexpected situation. And make sure you take the same company flight.

We have not buy any baggage, meal or seat, and we plan to buy them when it’s almost departure time.

Don’t forget, we bought the ticket for the next 1 year, so it’s really cheap, but you have to wait for more than 1 year, even you won’t know if you can go or not.

To buy Cheap Ticket, you have to remember. Don’t expect cheap ticket at holiday season, and try weekdays if you hardly get cheap ticket on weekend. And when it’s time and you can’t fly, then there’s nothing you can do except let it go.

========================================
Flight Ticketing: IDR 2.768.454

———————————————-
Total: IDR 2.768.454

Pastamania KLIA2 # Kuala Lumpur – Malaysia

When we are at KLIA2, and check-in counter hasn’t opened yet, we decided to kill time in KLIA2 Gateaway and eating lunch at Pastamania.

Seoul D6 and back to Indonesia (BGSDNMK) – SK Trip # South Korea

Wake up at 4 o’clock then ride taxi to bus station at 5 o’clock because the airport bus schedule is on 05.50. We decided to ride taxi because our luggage. And it only took 5 minutes. The bus has already in there and it cost W10.000/pax to Incheon International Airport.

The road take 1 hours. After we arrive in there, we proceed to tax refund counter. It’s easy. Just go to the counter to check your shopping that wants to refund, don’t forget, don’t put your buying staff inside the luggage first. So after you got a stemple, then you proceed to the refund self-counter. Scan your passport, and your receipt, then the computer will tell you how much will you got.

If you didn’t understand how to do this, ask the staff. They will help you.

Prepare much time before boarding.

After that, we put our buying things to our luggage, and proceed to check-in.

After that we go to subway station to refun our card which happened that we could refund at convenient store. And that’s our mistake. The subway station is so far away from international departure and we waste time in there.

After that we eat breakfast on the 2nd floor of International Departure.

We passed Everysing SMent Shop.

Then there’s a lot of restaurant and food court. We eat the food court. You can order on the cashier, then you will got a number. Just wait until they call your number and you can take your order.

This is also one of our mistake. It tooks time, and we didn’t realize what time is it now. So we just eat and enjoy our waiting. We thought that it’s still a long wait.

Then we proceed to imigrations, and take our money on refund counter. After that, we need to ride the monorail to our waiting room.

Out from monorail, when we ride the escalator, we heard a calling, Airasia to Kuala Lumpur. That’s when we realize, it’s only 5 minutes before departure time. OMG~~~ 5 minutes before departure time and not boarding time. I make a quick react to scream “It’s us…” Then they ask us to run. Fortunately, we have prepared our boarding pass so we directly boarding.

We sit in the back, and so many people saw us haha.. It’s embarrased.

Next time, If we wants to roaming around the airport, we have to come earlier. It’s our mistake because we didn’t predict the time too.
I never experienced this things, and this is my first time and hopefully my last time. I didn’t want to risk to missed the flight.

Then we said goodbye to Korea. See you next time…

Airasia D7’s Meal

When I went to South Korea and fly with Airasia, because it took about 7-8 hours, so I bought lunch meal by pre-order online. I bought Uncle Chin’s Chicken Rice (Hainanese) and also hot milo.

This is one of my favourite menu in Airasia’s flight.

The Journey Begin D1 (BGSDNMK) – 2014 SK Trip

Today is it. My journey to South Korea for 13th days. Ticket: Check, Hotel Voucher: Check, so time to start our journey.

At 13:15, we depart from Magelang. My friend’s parents take us to Adisucipto International Airport Yogyakarta. We eat lunch at Blabak Ayam Goreng Special.

At 14:45 we arrive at Adisucipto International Airport. Luckily, the baggage drop counter didn’t have any people, so we can directly put drop our luggage and document checked.

Then we decided to killing-time at Cafe. The restaurant and cafe’s price at Airport is really expensive.

At 16:00 we enter imigration and wait for boarding at Waiting Room.
At 16:55 boarding and at 17:20 we depart.

The flight from Yogyakarta to Kuala Lumpur, take 2 hours and 35 minutes. But because the difference time between Yogyakarta and Kuala Lumpur which Kuala Lumpur 1 hours later than Yogyakarta, so we arrive at Kuala Lumpur at 20:40. We got sunset in the plane.

Airasia terminal at Kuala Lumpur move from LCCT (Low Cost Carrier Terminal) to KLIA2, which more large and comfortable. You can spend time by shopping. So many shop in there.

From arrival gate to imigration, it took almost 20-30 minutes walking. It’s so big airport. Even the baggage, need some time to arrive at the baggage claimed. We almost spend 1.5 hours to get out from the arrival. By the time we come out, it’s already 21:45 local time. I bought ramen at Ramen Ten restaurant for supper at Hotel. Then we wait for the hotel airport pick-up at 22:00 in frong of Old Town White Coffe (just right outside of the arrival gate).

Tonight, we stay at YouniQ Hotel Sepang.

Kuala Lumpur City Tour D2 # Malaysia

This morning, we go shopping for a while, then back to hotel for packing. The stuff in here almost the same with Indonesia. I don’t know, maybe because we didn’t buy wholesale. We just buy 1 / 2pcs. But the quality is better.

After packing, we wait for the taxi. We rent a taxi from the hotel for 140 MYR for 5 people + luggage. The journey took approximately 1.5 hour.

Arrived at LCCT, we go to baggage drop counter to put our luggage. Just as information, Our flight operated by Airasia, which required to self-checkin using Web, or barcode scan. And we have to print our boarding pass. If not, you have to pay for print at check-in counter.

Then, it’s time to go home.

After packing, we wait for the taxi. We rent a taxi from the hotel for 140 MYR for 5 people + luggage. The journey took approximately 1.5 hour.

Arrived at LCCT, we go to baggage drop counter to put our luggage. Just as information, Our flight operated by Airasia, which required to self-checkin using Web, or barcode scan. And we have to print our boarding pass. If not, you have to pay for print at check-in counter.

Then, it’s time to go home.

It took 2 hour and a half from Kuala Lumpur to Yogyakarta. But because the difference time, Yogyakarta time was earlier 1 hour from Kuala Lumpur.

Once we arrive at Yogyakarta Adisucipto International Airport, we pass the imigration which took almost 1 hour becase the long queue. Then we took our baggage which already ready at the claim baggage area.

Mom and Dad pick up us. We go back home to Magelang. Time to back to work again. Goodbye Holiday…

Back Home — FZCJ Trip Day 12 # China

We eat breakfast at Bakmi GM and going back home by Airasia. See you next journey…