Reschedule and Refund Airline Ticket from Travel Agent / OTA (Online Travel Agent) because of Pandemic Corona Virus (Covid-19)

Sometimes, we prefer to buy flight ticketing from travel agent or OTA because we want simple ways. But if we have to cancel or reschedule the flight, we have to contact the travel agent / OTA itself.

Travel Agent

As a travel agency, because of Corona Virus / Covid-19, many people cancel and ask for refund. And thoise who buy flight ticketing from me, they only able to make refund / reschedule through my agency. Started from March 2020, many people ask for refund. And so far, only certain airline has already process the refund.

Online Travel Agent (OTA)

1. Traveloka

To make refund / reschedule for your flight, please click here. Make sure your flight ticketing available for reschedule with free waiver or refund, if needed, you can email the airline first and give the screen shot of airline reply to traveloka, so Traveloka can help you proceed your ticket. Please be patient, and follow up as often as possible.

2. Tiket.com

For more information about reschedule and refund from Tiket.com, click here.

3. Agoda

I have 2 non-refundable voucher from Agoda. And due this Covid-19, I’m very sure I won’t travelling. So I try to contact the hotel by email, and inform them my reason (besides some my flight has been cancelled), and all of them reply me that I’m able to get refund through Agoda.

Then I will contact Agoda, with screenshot from the hotel’s reply. And Agoda respons me within 24 hours that they are able to give me refund, but by Agoda Cash. No problem, I often use Agoda to book my accomodation. And within 7 workdays, the Agoda cash has been updated and ready to use.

Reschedule or Refund International Airline Flight Ticketing because Pandemic Corona Virus (Covid-19)

Not only in Indonesia, but almost all airlines cancelled their flight to fight the pandemic Corona Virus.

1. Singapore Airlines / Silk Air

For more information about SQ flight because of Covid-19 news, click here.

2. Jetstar Asia

Jetstar stop it’s service from 23th March 2020 – 15th April 2020. For more information about Jetstar Flight because of Covid-19, click here.

3. Scoot

For more information about Scoot Flight because of Covid-19, click here.

4. Malaysia Airlines

For more information about Malaysia Airlines Flight because of Covid-19, click here.

5. Thai Airways

For more information about Thai Airways flight because of Covid-19, click here.

6. Philiphine Airlines

All Philiphine Airlines domestic and international will suspended until May 15. For more information about Philiphine Airlines Flight because of Covid-19, click here.

7. Vietnam Airlines

For more information about Vietnam Airlines Flight because of Covid-19, click here.

8. Cathay Pasific

For more information about Cathay Pasific Flight because of Covid-19, click here.

9. Air China

For more information about Air China Flight because of Covid-19, click here.

10. China Airlines

For more information about China Airlines Flight because of Covid-19, click here.

11. Eva Air

For more information about Eva Air Flight because of Covid-19, click here.

12. Japan Airlines

For more information about Japan Airlines Flight because of Covid-19, click here.

13. ANA (All Nippon Airways)

For more information about ANA Flight because of Covid-19, click here.

14. Korean Air

For more information about Korean Air Flight because of Covid-19, click here.

15. Asiana Airlines

For more information about Asiana Airlines Flight because of Covid-19, click here.

16. Qatar Airways

For more information about Qatar Airways Flight because of Covid-19, click here.

17. Qantas

For more information about Qantas Flight because of Covid-19, click here.


And still many airlines in this world. If you need any help for certain airlines information, please write in comment and I will try to help you looking for information.

Reschedule / Refund Indonesia Airline Flight Ticketing because Pandemic Corona Virus (Covid-19)

1. Garuda Indonesia

Once you enter Garuda Indonesia website, you will see:

You can cancelled or reschedule your flight because of Corona if you have ticket from 24th January 2020 – 1st June 2020 which issued before 23rd April 2020.

For reschedule, Garuda give 1 times without charge for reschedule until 30th June 2021 (no blackout date). With additional fee if the new ticket has higher class than the previous.

For cancel and refund, Garuda will give you Travel Voucher and can be used for travelling before 30th June 2021. Additional fee will be charge if the new ticket price is higher than the voucher value.

For more information, you can contact Live Chat 24 Hours Garuda Indonesia, or call center: +622123519999 and 08041807807.

2. Airasia

For Airasia, you have to contact AVA or Twitter for Refund / Reschedule. AVA is a Virtual Assistant. Sometimes, we need to contact the real assistant (Allstar) to ask further information. And many people has problem to contact Allstar from AVA.

More Information about Covid-Airasia, click here. Here’s the step to contact allstar from AVA:

  • Open Airasia Website
  • Open AVA
  • Choose “Check Booking Status
  • Type: None (for booking number/PNR)
  • Enter your departure city (JOG / CGK / KUL / SIN)
  • Type your last name
  • Click: Talk to Allstar
  • Type your Full Name
  • Type your email address (Airasia BIG)
  • Type: None (for booking number/PNR)
  • Click: Connect to Allstar
  • Wait for a while for the customer support officer connect to you and then you can do the live chat

Don’t forget prepare what you want to ask / request.

Nowadays, Airasia only give Credit Account option for those who wants to cancel their flight. You will need to have Airasia Big Account, and the credit will refund in your Airasia BIG account which available for 1 years and you can use it to buy your next flight (all destinations).

3. Lion Group (Lion Air, Batik Air, Wings Air, Thai Lion, and Malindo)

For Lion Group, you can reschedule your flight (fare difference apply) and Travel Voucher if you want to cancel your Flight. And this can be process at Lion Air Office.

You can contact Lion Air for more information:

Lion Air, Batik Air and Wings Air — more information

Malindo Air — more information

Thai Lion — more information

4. Citilink

Please call Citilink Call Center for further information: 0804 1 080808 — more information

5. Sriwijaya / Nam Air

Passenger could reschedule their flight free waiver fee / cancellation fee but with Fare Difference Fee.

Passenger could reroute their flight with fare difference fee.

Passenger could cancel and refund their flight for flight above 4 hours before departure, with pinalty fee and will get e-voucher which valid for 6 months from issued.

For more information about Sriwijaya, click here.


For other Indonesia flight, please comment below if you want more information. I’m gladly try help you to looking for some information.

How to Reschedule / Refund Airline Flight Ticketing because of Pandemic Corona Virus (Covid-19)?

From early 2020, in this world appear a virus called Corona Virus which is an infectious disease caused by a new virus that has never been indentified by human.

As a traveller, the tourism industry has a big impact because of this virus. And many traveller make a hard decision to cancel their trip, and many Airline company cancelled their flight. This is surely a big impact. I have stop working from February 2020, no one buy flight ticketing, instead they all try to refund their ticket.

So, in here I will inform you how to refund flight ticketing from each flight company. Maybe, not all flight company could be included in here. But mostly is international flight and domestic flight in Indonesia.

  1. For Indonesia Airline Flight Ticketing — click here
  2. For Another International Airline Flight Ticketing — click here
  3. For Booking via Travel Agent or OTA — click here