New regulation starting 8th June 2020 to fly in Indonesia

Starting 8th June 2020, all people can back to travelling using flight in Indonesia. Here’s some rules that have to pay attention:

  1. Wear mask and bring own hand sanitizer, physical distancing and always wash your hand.
  2. Identity card (original)
  3. PCR Test valid for 7 days or Rapid Test valid for 3 days, with negative result or non-reactive result. (For Denpasar Bali, Balikpapan, Lombok, Surabaya, Padang, Timika and Jayapura must use PCR Test valid 7 days)
  4. Health Statement letter from hospital for free from illness for those area that didn’t provide PCR Test or rapid test.
  5. Download PeduliLindungi application.
  6. For going abroad, you have to take PCR Test valid for 7 days.

Beside those requirements, there’s some city that needs statement letter to enter.

  1. Jakarta: https://corona.jakarta.go.id/id/izin-keluar-masuk-jakarta#11sektor
  2. Bali: https://cekdiri.baliprov.go.id/

Citilink: Flight Policy during covid-19

Website: Citilink

About Regulation, click here (Indonesian Language)

Citilink membuka kembali beberapa rute penerbangan dengan tetap mendukung penuh:

  • Surat Edaran Menteri Kesehatan Nomor HK.03.01/MENKES/338/2020 tentang Protokol Kesehatan Penanganan Kepulangan WNI dan Kedatangan WNA dari Luar Negeri di Pintu Masuk Negara dan di Wilayah pada Situasi Pembatasan Sosial Berskala Besar (PSBB) – Info Lebih Lanjut
  • PM 18 Tahun 2020 tentang Pengendalian Transportasi Dalam Rangka Pencegahan Penyebaran Covid 19 dengan beberapa poin perubahan yang ditetapkan pada PM 41 tahun 2020 – Info Lebih Lanjut
  • SE 13 Tahun 2020 tentang Operasional Transportasi Udara dalam Masa Kegiatan Masyarakat Produktif dan Aman dari Covid 19 – Info Lebih Lanjut
  • SE No 7/2020 Gugus Tugas Percepatan Penanganan Covid 19 – Info Lebih Lanjut

Translations:

Citilink reopened several flight routes while continuing to fully support:

  • Statement of the Minister of Health Number HK.03.01 / MENKES / 338/2020 concerning Health Protocol for the Handling of Indonesian Citizens and the Arrival of Foreigners from Abroad at the Entrance of Countries and Regions in Situations of Large-Scale Social Restrictions (PSBB) — further information
  • PM 18 of 2020 concerning Transportation Control in the Context of Preventing the Distribution of Covid 19 with several points of change set at PM 41 of 2020 — further information
  • SE 13 of 2020 concerning Air Transportation Operations in the Period of Productive and Safe Community Activities from Covid 19 — further information
  • SE No 7/2020 Task Force for the Acceleration of Covid-19 handling — further information


KELENGKAPAN DOKUMEN PERJALANAN

Citilinkers (WNI/WNA) yang akan melakukan penerbangan harus memastikan hal-hal sebagai berikut : (Please make sure somet things below when you will make a trip:)

Rute Penerbangan
(Flight Route)
Surat Kesehatan dengan hasil tes rapid non reaktif atau PCR/ Swab negative

(Health Test Result with non-reactive rapid test or negative swab/PCR test)

(1)
Surat Kesehatan dengan hasil tes PCR/ Swab negatif

(Health Test Result with negative/PCR Test)











(2)
Formulir Kewaspadaan Kesehatan Provinsi Bali

(Bali Province Health Precaution Form)













(3)
Surat izin Keluar/Masuk Provinsi DKI Jakarta

(Exit / entry permit for DKI Jakarta Province)












(4)
Keberangkatan
(Departure)
Kedatangan
(Arrival)
InternasionalJakarta (CGK/HLP) tanpa transit/lanjutan
InternasionalDenpasar tanpa transit/lanjutan
InternasionalTujuan akhir domestik selain Jakarta (CGK/HLP), Denpasar & Balikpapan
DomestikJakarta (CGK/HLP)
DomestikDenpasar
DomestikBalikpapan
DomestikTujuan akhir domestik selain Jakarta (CGK/HLP), Denpasar, Surabaya & Balikpapan
DomestikTransit domestik untuk tujuan Internasional

Dengan detail setiap dokumen sbb.:

  1. Surat Kesehatan dengan hasil tes Rapid non-reaktif (berlaku maksimal 3 hari dari waktu diterbitkan) atau PCR/Swab negatif (berlaku maksimal 7 hari dari waktu diterbitkan) yang dikeluarkan oleh Fasilitas Kesehatan/Rumah sakit atau KKP.*
  2. Surat Kesehatan dengan hasil negatif untuk PCR/Swab test (berlaku maksimal 7 hari dari waktu diterbitkan) yang dikeluarkan oleh Fasilitas Kesehatan/Rumah sakit atau KKP.*
    *Apabila tes Rapid atau PCR/Swab tidak tersedia pada daerah asal, maka Citilinkers harus menunjukkan surat bebas gejala seperti influensa (influenza-like illness) yang dikeluarkan oleh Dokter Rumah Sakit/Puskesmas.
  3. Formulir Kewaspadaan Kesehatan Provinsi Bali. Info lebih lanjut
  4. Surat Izin Keluar /Masuk Provinsi DKI Jakarta. Info lebih lanjut

Translations:

With the details of each document as follows:

  1. Health Certificate with Rapid non-reactive test results (valid for a maximum of 3 days from the time of issuance) or a negative PCR / Swab (valid for a maximum of 7 days from the time of issuance) issued by a Health Facility / Hospital or KKP*
  2. Health certificates with negative results for the PCR / Swab test (valid for a maximum of 7 days from the time of issue) issued by the Health Facility / Hospital or KKP. *
  3. Bali Province Health Precaution Form. More info
  4. Exit / Permit Permit for DKI Jakarta Province. More info

*If a Rapid or PCR / Swab test is not available in the area of origin, Citilinkers must show a symptom-free letter such as influenza issued by a Hospital Doctor / Puskesmas.



Catatan

  • Bagi Citilinkers yang daerah asalnya tidak dapat memenuhi dokumen persyaratan sesuai dengan ketentuan rute tujuan, wajib mengisi Surat Pernyataan Perjalanan Dalam Masa Penanggulangan Penyebaran COVID-19 di Indonesia yang disediakan oleh Citilink melalui website/mobile app Unduh Disini
  • Citilinkers, mohon perhatikan persyaratan dari masing2 kota keberangkatan/tujuan.
  • Citilinkers wajib menunjukkan kartu identitas yang sah (KTP atau tanda pengenal lainnya)
  • Citilinkers wajib mengisi kartu Kewaspadaan Kesehatan (Health Alert Card/HAC) dilakukan secara online dengan mengunduh aplikasi e-HAC melalui playstore untuk perangkat berbasis android atau melalui situs http://sinkarkes.kemkes.go.id/ehac/ untuk perangkat berbasis iOS, atau hardcopy disediakan di check-in counter dan boarding gate sebagai cadangan.
  • Jika Citilinkers tidak dapat menunjukkan dokumen-dokumen tersebut pada saat check-in dan menunjukkan copy beserta aslinya, maka calon penumpang tidak diperkenankan untuk check-in/boarding.
  • Citilinkers yang melakukan web check-in diharuskan tetap melapor di boarding gate dan menunjukkan kelengkapan dokumen penyerta.
  • Bagi Citilinkers yang tidak memenuhi persyaratan sesuai dengan kriteria diatas, terdapat konsekuensi tindak lanjut sesuai dengan otoritas bandara setempat.
  • Citilink tidak bertanggung jawab atas kesalahan atau kekurangan dokumen persyaratan dan berhak untuk membatalkan perjalanan bagi Citilinkers yang tidak memenuhi persyaratan diatas.
  • Citilinkers dengan penerbangan dari Pontianak (PNK) wajib untuk melengkapi seluruh dokumen dengan 4 rangkap.

Translations:

Note

  • For Citilinkers whose original area cannot fulfill the required documents in accordance with the provisions of the route of destination, they must complete a Travel Statement for the Overcoming of the Spread of COVID-19 in Indonesia provided by Citilink through the website / mobile app. Download Here
  • Citilinkers, please pay attention to the requirements of each departure / destination city.
  • Citilinkers are required to show a valid identity card (KTP or other ID)
  • Citilinkers are required to fill out a Health Alert Card (HAC) done online by downloading the e-HAC application via playstore for android-based devices or through the site http://sinkarkes.kemkes.go.id/ehac/ for iOS-based devices, or hardcopy is provided at the check-in counter and boarding gate as a backup.
  • If Citilinkers cannot show these documents at check-in and show a copy along with the originals, prospective passengers are not allowed to check-in / boarding.
  • Citilinkers who do web check-in are required to keep reporting at the boarding gate and show the accompanying documents.
  • For Citilinkers who do not meet the requirements according to the criteria above, there are consequences of follow-up according to the local airport authority.
  • Citilink is not responsible for errors or lack of required documents and has the right to cancel trips for Citilinkers who do not meet the above requirements.
  • Citilinkers with flights from Pontianak (PNK) are required to complete all documents in 4 copies.


Citilink tidak bertanggung jawab atas kesalahan atau kekurangan dokumen persyaratan dan berhak untuk membatalkan perjalanan bagi Citilinkers yang tidak memenuhi persyaratan diatas

Citilink is not responsible for errors or lack of required documents and has the right to cancel trips for Citilinkers who do not meet the above requirements

Reschedule or Refund International Airline Flight Ticketing because Pandemic Corona Virus (Covid-19)

Not only in Indonesia, but almost all airlines cancelled their flight to fight the pandemic Corona Virus.

1. Singapore Airlines / Silk Air

For more information about SQ flight because of Covid-19 news, click here.

2. Jetstar Asia

Jetstar stop it’s service from 23th March 2020 – 15th April 2020. For more information about Jetstar Flight because of Covid-19, click here.

3. Scoot

For more information about Scoot Flight because of Covid-19, click here.

4. Malaysia Airlines

For more information about Malaysia Airlines Flight because of Covid-19, click here.

5. Thai Airways

For more information about Thai Airways flight because of Covid-19, click here.

6. Philiphine Airlines

All Philiphine Airlines domestic and international will suspended until May 15. For more information about Philiphine Airlines Flight because of Covid-19, click here.

7. Vietnam Airlines

For more information about Vietnam Airlines Flight because of Covid-19, click here.

8. Cathay Pasific

For more information about Cathay Pasific Flight because of Covid-19, click here.

9. Air China

For more information about Air China Flight because of Covid-19, click here.

10. China Airlines

For more information about China Airlines Flight because of Covid-19, click here.

11. Eva Air

For more information about Eva Air Flight because of Covid-19, click here.

12. Japan Airlines

For more information about Japan Airlines Flight because of Covid-19, click here.

13. ANA (All Nippon Airways)

For more information about ANA Flight because of Covid-19, click here.

14. Korean Air

For more information about Korean Air Flight because of Covid-19, click here.

15. Asiana Airlines

For more information about Asiana Airlines Flight because of Covid-19, click here.

16. Qatar Airways

For more information about Qatar Airways Flight because of Covid-19, click here.

17. Qantas

For more information about Qantas Flight because of Covid-19, click here.


And still many airlines in this world. If you need any help for certain airlines information, please write in comment and I will try to help you looking for information.

Reschedule / Refund Indonesia Airline Flight Ticketing because Pandemic Corona Virus (Covid-19)

1. Garuda Indonesia

Once you enter Garuda Indonesia website, you will see:

You can cancelled or reschedule your flight because of Corona if you have ticket from 24th January 2020 – 1st June 2020 which issued before 23rd April 2020.

For reschedule, Garuda give 1 times without charge for reschedule until 30th June 2021 (no blackout date). With additional fee if the new ticket has higher class than the previous.

For cancel and refund, Garuda will give you Travel Voucher and can be used for travelling before 30th June 2021. Additional fee will be charge if the new ticket price is higher than the voucher value.

For more information, you can contact Live Chat 24 Hours Garuda Indonesia, or call center: +622123519999 and 08041807807.

2. Airasia

For Airasia, you have to contact AVA or Twitter for Refund / Reschedule. AVA is a Virtual Assistant. Sometimes, we need to contact the real assistant (Allstar) to ask further information. And many people has problem to contact Allstar from AVA.

More Information about Covid-Airasia, click here. Here’s the step to contact allstar from AVA:

  • Open Airasia Website
  • Open AVA
  • Choose “Check Booking Status
  • Type: None (for booking number/PNR)
  • Enter your departure city (JOG / CGK / KUL / SIN)
  • Type your last name
  • Click: Talk to Allstar
  • Type your Full Name
  • Type your email address (Airasia BIG)
  • Type: None (for booking number/PNR)
  • Click: Connect to Allstar
  • Wait for a while for the customer support officer connect to you and then you can do the live chat

Don’t forget prepare what you want to ask / request.

Nowadays, Airasia only give Credit Account option for those who wants to cancel their flight. You will need to have Airasia Big Account, and the credit will refund in your Airasia BIG account which available for 1 years and you can use it to buy your next flight (all destinations).

3. Lion Group (Lion Air, Batik Air, Wings Air, Thai Lion, and Malindo)

For Lion Group, you can reschedule your flight (fare difference apply) and Travel Voucher if you want to cancel your Flight. And this can be process at Lion Air Office.

You can contact Lion Air for more information:

Lion Air, Batik Air and Wings Air — more information

Malindo Air — more information

Thai Lion — more information

4. Citilink

Please call Citilink Call Center for further information: 0804 1 080808 — more information

5. Sriwijaya / Nam Air

Passenger could reschedule their flight free waiver fee / cancellation fee but with Fare Difference Fee.

Passenger could reroute their flight with fare difference fee.

Passenger could cancel and refund their flight for flight above 4 hours before departure, with pinalty fee and will get e-voucher which valid for 6 months from issued.

For more information about Sriwijaya, click here.


For other Indonesia flight, please comment below if you want more information. I’m gladly try help you to looking for some information.

Airasia D7’s Meal

When I went to South Korea and fly with Airasia, because it took about 7-8 hours, so I bought lunch meal by pre-order online. I bought Uncle Chin’s Chicken Rice (Hainanese) and also hot milo.

This is one of my favourite menu in Airasia’s flight.

Departure D1 # Bangkok – Thailand

There’s no direct flight to Bangkok from Yogyakarta. So first we go to Kuala Lumpur, then from Kuala Lumpur, we go to Bangkok. We fly by AirAsia flight.

From Magelang (my city), we use airport shuttle bus to go to Yogyakarta Adisucipto International Airport. That time, the shuttle bus ticket cost IDR 40.000 (now might change due some aspect). You can found the startpoint at Hotel Wisata Magelang, Jl Jend. Sudirman 149/367 Magelang (Phone: 0293-364089/0293-365293, Email: hotelwisatamagelang@gmail.com).

You can buy the ticket at the Damri Counter or reserve by phone. But usually, people come 15-20 minutes before the schedule, and directly buy the ticket.

This is the schedule, but please calling number above first before you decided to come to the station. Because it might be changed. And the price, might be changed due some reason. So just calilng to make sure.

Please give some space time to ride shuttle bus because sometimes (especially holiday), it took 1.5-2 hours to go to Yogya from Magelang (normal is 1 hour).

the Ticket

Arrive at Yogyakarta Adisucipto International Airport, we dropped baggage at AirAsia counter. Airasia required web check-in and print the ticket by yourself. Either way, you have to pay for check-in in counter.

Yogyakarta to Kuala Lumpur by Air Asia

We arrive at Kuala Lumpur on time, then after take our baggage, we take a lunch at LCCT Airport. Then continue to drop baggage. And we waited again for the flight to Bangkok in the afternoon.

Kuala Lumpur to Bangkok by Air Asia

After arrive at Bangkok, my cousin’t friends pick us up. Then we eat dinner near Hotel. And then they drop us in the Hotel.

I have learn some Thai Language, such as: Kapkunka (Thank you to women) & Kapkunkap (Thank you to men), Sawadeeka (Hello to women) & Sawadeekap (Hello to men).