Airasia: Indonesia Domestic and International Travel Requirements during Covid-19 Period

Credit: Airasia Official Website

INDONESIA DOMESTIC AND INTERNATIONAL TRAVEL REQUIREMENTS

AirAsia is working closely with regulators, local governments, civil aviation and health authorities to step up all precautionary measures in the time of COVID-19 global outbreak. All guests are required to present the following documents:

DOMESTIC TRAVEL REQUIREMENTS

All domestic guests are required to present the following documents before departure:

  1. Personal identification (KTP/ Passport).
    1. Health certificate in English that proves a Covid-19 negative RT-PCR result and is valid for a maximum of 7 days after its issuance by the health facility in the country of origin or non reactive Rapid Test results that is valid for 3 days or Health certificate showing no flu-like symptoms issued by a medical doctor from a hospital or public health facility for areas without PCR test/ rapid test facilities.
    2. Fill out an electronic health awareness card (e-HAC) before boarding. Please access via the e-HAC Indonesia application (Android) or http://sinkarkes.kemkes.go.id/ehac.
    3. Fill out AirAsia’s travel declaration form, please download here.
    4. Guests with flights to or from Jakarta must obtain entry permit or Surat Izin Keluar Masuk (SIKM) via https://corona.jakarta.go.id/id/izin-keluar-masuk-jakarta#11sektor
    5. Guests with Bali as end destination are required to present COVID-19 PCR results (not Rapid Test) with negative/ non reactive results to enter Bali, and complete this form https://cekdiri.baliprov.go.id/ 
    6. Required additional documents for guests who are eligible to travel (in accordance with COVID-19 Task Force Circular Letter Number 5 Year 2020):
  • Person working for the government or private institutions providing services related to COVID-19 mitigation, defense, security, social order, health, basic necessities, basic service support, or essential economic function
  1. A letter of assignment for civil servants, Indonesian National Armed Forces,  Indonesian National Police Corps signed by at least echelon 2 level officials.
  2. A Letter of assignment for employees of State/Regional-Owned Enterprises, Non-government institutions, and Business Institutions signed by the Directors/ Heads of Offices.
  3. Health certificate of either Reverse Transcription – Polymerase Chain Reaction (RT-PCR) showing negative result valid for 7 days or Rapid Test showing non-reactive result valid for 3 days on departure.
  4. Health certificate showing no flu-like symptoms issued by a medical doctor from a hospital or public health facility for areas without PCR test/ rapid test facilities.
  5. A letter of statement affixed with a stamp duty signed by local headman for those who do not represent government or private institutions.
  6. Self identification card (National ID Card, or other valid official IDs)
  7. Present itinerary (departure date, schedules while in the assignment area, and return date).
  • Patients who need emergency health services or people whose immediate family member (parents, husband/wife, child, sibling) is seriously ill or died
  1. Self identification card (National ID Card, or other valid official IDs);
  2. An official death certificate;
  3. Referral letter from the hospital for a patient or person with serious illness;
  4. Health certificate of either Reverse Transcription – Polymerase Chain Reaction (RT-PCR) test showing negative result valid for 7 days or Rapid Test showing non-reactive result valid for 3 days on departure for family accompanying patient, person with serious illness, or the deceased; or
  5. Health certificate showing no flu-like symptoms issued by a medical doctor from a hospital or public health facility for areas without PCR test/ rapid test facilities.
  • Repatriation of Indonesian migrant workers, Indonesian citizens and students abroad, as well as the repatriation of people for special reasons by the government to their area of origin
  1. Self identification card (National ID Card, or other valid official IDs);
  2. Statement letter from the Indonesian Migrant Workers Protection Agency (BPPMI) or statement letter from Indonesian representative offices abroad for Indonesian migrant workers;
  3. Statement letter issued by University or School for students abroad;
  4. Health certificate of either Reverse Transcription – Polymerase Chain Reaction (RT-PCR) test showing negative result valid for 7 days or Rapid Test showing non-reactive result valid for 3 days on departure;
  5. Abiding all regulations on repatriation procedure of Indonesian Migrant Workers, Indonesian citizens, and Indonesian students abroad, and repatriation of people for special reasons by the government to their area of origin.

FLIGHT SAFETY PRECAUTIONS

Your health and safety is always our top priority. To ensure that the highest standards of safety and hygiene are maintained at all times, here are some of the safety measures AirAsia is taking on the ground and in the air:

  • Wear a face mask at all times

All guests are required to bring and wear their own masks before, during and after the flight, including during check in and bag collection. Guests without a mask will be denied boarding. 

  • Temperature screening

Temperature screening will take place at different checkpoints, including boarding gates. Cabin crew will also go through temperature checks after every shift.

  • Social distancing

Social distancing will be observed with floor markers at queuing areas, including check-in counters & kiosks. And another safety precaution will be alternate check-in counters to ensure sufficient distance, and we are also working to have contactless check-in processes as well. 

  • Web or mobile check-in and early arrival at the airport

Web or mobile check-in to reduce surface and physical contact in check-in and boarding processes. In addition, please arrive early at the airport – preferably 5 hours before departure – to allow for enough time for all the necessary processes to take place. Check-in kiosks and manual check in counters are still available.

  • Cabin baggage policy

We also have a new cabin baggage policy to facilitate social distancing especially during embarkation and disembarkation. You are allowed to bring onboard only one piece of carry-on bag that does not exceed 40cm (Height) x 30cm (Width) x 10cm (Length), such as laptop bag and hand bag, not exceeding 7 kg for each guest. More details are available here.

Luggage with more than the permitted cabin baggage limits must be checked in. This will help minimise unwanted contact between you and another guest’s baggage and vice versa. AirAsia provides free baggage allowance for domestic flights up to 15kg per passenger.

  • Pre-book your hot meals online

Inflight hot meals are not available for purchase onboard. You can pre-book your meals by logging into My Bookings at least 24 hours before your flight departure time. Only limited items such as chips, nuts, chocolate, and canned or bottled water will be available for sale onboard.

  • Aircraft cleaning

All of our aircraft go through regular disinfection procedures, which have been ramped up and enhanced in light of what we’re facing right now.

The cleaning, sanitising and disinfecting products that we use to clean our aircraft are all approved by the Public Health Authority as well as the aircraft manufacturer, which is Airbus in our case. All of our aircraft use HEPA (High Efficiency Particulate Arresters) aircraft filtration system which filters 99.999% of dust particles and airborne contaminants such as viruses and bacteria.

See: Flying save with Airasia too in their website

NB: This requirements could change without further notice, please always cross check with the airlines before flight.

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